ET Care pre-educates your prospective clients before they reach your intake team. They arrive understanding the system, prepared for assessment, and ready to choose services. Your existing clients use more of their funded budget.
Request a pilot conversationBy the time families enquire about home care, they are often confused, stressed, and unprepared. This creates friction in your intake process and leads to lower conversion rates.
Families enquire, then disappear. They are overwhelmed by the system and do not know how to proceed. Your intake team spends hours educating before any service begins.
Families do not prepare for the My Aged Care assessment. Parents understate their needs. The result: lower classifications, less funding, and fewer services for you to deliver.
Clients do not understand their funding or what services are available. Quarterly budgets go unspent, rollover is capped, and both the client and your revenue suffer.
Your care advisors spend 45 to 90 minutes per lead explaining the system, the assessment process, fees, and what services are available. This is not scalable.
Families use ET Care to understand the system, prepare for assessment, and gather their documents before they contact you. They arrive informed and ready.
The Assessment Coach helps families prepare honest, comprehensive answers. Higher classifications mean more funding and more services you can deliver.
The Care Coordination Hub tracks funding, flags unspent budgets, and helps families understand what services are available. More utilisation means more revenue.
These are the outcomes we are measuring in our pilot. They are hypotheses, not proven results. Proof comes from the pilot data.
| Metric | Current | With ET Care |
|---|---|---|
| Lead-to-client conversion | 20–30% | 35–50% |
| Intake education time | 45–90 min | 15–30 min |
| Average classification | Baseline TBD | +0.5–1.0 level |
| Budget utilisation | 60–75% | 80–90% |
| Enquiry to service start | 4–8 weeks | 2–4 weeks |
These are hypothesised improvements. Actual results will be validated through the pilot programme.
When a family is onboarded through your provider portal, they receive full ET Care access as part of your subscription. No cost to the family. No subscription for them to manage.
We are running a pilot with a select number of home care providers. Speak with us about how ET Care could work for your organisation.
Request a pilot conversation