Our Story
A personal note from Klaus, founder of Ease Their Care
My parents came to Australia after the Second World War. They were children during the war. My father was an orphan. He crossed the world alone, and with my mother brought their three children to a country they had never seen. Dad helped build the Snowy Mountains Scheme. They settled in regional Australia and built a home they have lived in for over 50 years. Still there. Still together. Over 65 years of marriage. Dad is 88. Mum is 86.
My father-in-law had a similar story. He escaped post-war Europe and made the journey to Australia alone. A few years later he brought the love of his life over to join him. They were married by proxy, common in that era. You signed the papers in one country, your bride signed them in another, and you trusted the life on the other side would be worth the leap. Over 54 years together in the home they built in western Sydney.
Tough, brave, hard-working people. They survived a war. Crossed oceans. Built homes, raised families, and helped build a country. They never asked for much in return.
When my father-in-law could no longer care for his wife at home, dementia having slowly taken her from us, the family had to navigate residential care. I watched a loving family get swallowed by a system that seemed designed to confuse them. Forms, means tests, fees running into hundreds of thousands, legal documents that vary by state. We got through it, but not without damage.
Now it is happening again with my own parents. Mum is Dad's carer, and it is getting harder every week. They are coming to terms with accepting home support. For people who built everything from nothing, accepting help is not a practical decision. It is an identity shift. I live seven hours away. The guilt of not being there sits in your chest like a stone you never get used to.
Not because I saw a gap in the market. Because I fell into the gap and it nearly swallowed my family. Twice.
I built it because the night I sat at my kitchen table at 11pm, surrounded by government forms and half-understood fee schedules, I thought: someone should make this easier. Someone should take your actual situation and turn it into a plan you can follow, with someone beside you the whole way.
That someone turned out to be ET. Our AI assistant, named from Ease Their Care. The knowledgeable friend I wished I had. The one who explains what that My Aged Care letter means, what happens to the pension if you sell the house, which forms to fill in, and what to say when you need to have the hard conversation about Mum and Dad.
I built this for my parents. For my in-laws. For every family like ours. People who came to this country with nothing, who built lives and raised children and never asked for a thing in return. They deserve a system that works for them. And until the government builds one, we will.
The system is complex. That is not your fault. Our job is to make it understandable, so you can make decisions with confidence instead of fear.
We will never take money from providers to recommend them to you. Our loyalty is to your family. That is not negotiable.
Every figure, every rule, every piece of guidance on this platform is traceable to an official source. Trust is our product. We will not risk it.
The technology is how we deliver it. But the thing we actually make is the feeling that you are not alone in this. That someone understands. That there is a path forward.
We meet you where you are. Whether you are planning ahead calmly or panicking in a hospital corridor at midnight, the platform adapts to you. Not the other way around.
Yorisoi
寄 り 添 い
To draw close and walk alongside someone. Not ahead. Not behind. Beside.
There is a word in Japanese that does not have an English equivalent. Yorisoi. It describes the act of being present with someone who is going through something difficult. Not fixing it for them. Not telling them what to do. Just walking alongside. Staying.
My parents walked alongside each other for 65 years. My in-laws for 54. Now it is our turn to walk alongside them. That is the philosophy at the heart of everything we build.
— Klaus
Founder, Ease Their Care
For the ones who cared for you.
Built in Australia for Australian families.
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